Shipping policy

At SANA Meals, all deliveries are handled directly by our own team to ensure quality, care, and food safety.

Delivery Method

All orders are delivered exclusively by the SANA Meals team. We do not use third-party couriers.

Delivery Date

Delivery is made on the date selected by the customer at checkout. Please ensure someone is available to receive the order on the chosen delivery date.

Failed Delivery

If the delivery team arrives and no one is available to receive the order, and
If there is no safe place to leave the meals in front of the residence, the order will be returned to our facility. In this case: Our team will contact the customer to discuss next steps and possible solutions. As meals are perishable, re-delivery or other arrangements will be evaluated on a case-by-case basis.

Important Notes

Customers are responsible for ensuring availability at the delivery address on the scheduled date.
To avoid any issues, we recommend providing clear delivery instructions at checkout when applicable.